Privacy Policy

1. Introduction

True Proper ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this privacy policy carefully.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Business information (company name, business type)
• Payment information (processed securely through Stripe)
• Account credentials
• Communication preferences

Automatically Collected Information

When you use our platform, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies
• Log data (access times, error logs)

3. How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our platform
• To process your transactions and manage your account
• To send you technical notices, updates, and support messages
• To respond to your comments, questions, and requests
• To send you marketing communications (with your consent)
• To monitor and analyze trends, usage, and activities
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We work with third-party service providers to help us operate our platform, including:

• Payment processing (Stripe)
• Cloud hosting services
• Analytics providers
• Email service providers

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• SSL/TLS encryption for data in transit
• Encryption for sensitive data at rest
• Regular security assessments and monitoring
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

Types of cookies we use:

• Essential Cookies: Required for the platform to function
• Analytics Cookies: Help us understand how visitors use our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your activity for advertising purposes (with consent)

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request a copy of your information in a portable format
• Objection: Object to processing of your information
• Restriction: Request restriction of processing
• Opt-out: Opt-out of marketing communications

To exercise these rights, please contact us at privacy@trueproper.com.

8. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We take appropriate safeguards to ensure your information receives adequate protection.

10. Children's Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@trueproper.com